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About the position

Responsibilities


  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

  • Complete operational activities while minimizing risks under established policies.

  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.

  • Receive direction from managers and exercise judgment within defined policies and procedures.

  • Escalate questions and issues to more experienced roles.

  • Interact with customers to demonstrate care, build relationships, and complete requested transactions.

  • Identify information and services to meet customers' financial needs.

Requirements

  • 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves


  • 6+ months of experience interacting with people, demonstrated through work, military, or education.

  • Customer service focus with experience handling complex transactions across multiple systems.

  • Ability to educate and connect customers to technology and share the value of mobile banking options.

  • Ability to interact with integrity and professionalism with customers and team members.

  • Experience working with others on a team to meet customer needs.

  • Cash handling experience.

  • Ability to follow policies, procedures, and regulations.

  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.

  • Well-organized, independent and able to prioritize in a fast-paced environment.

  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.

  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.

  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.

Benefits


  • Competitive salary

  • Robust benefits package

  • Programs to support work-life balance and well-being

  • Opportunities for community investment

  • Recognition for authenticity and empowerment to grow