Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Travel Operations Coordinator at FlyFlat, you will play a central role in ensuring smooth client experiences by managing billing, payment workflows, and polished itineraries. This remote role is ideal for someone detail-oriented, organized, and proactive, with a passion for travel logistics. If you excel in fast-paced environments and enjoy problem-solving, this opportunity will allow you to grow and make a meaningful impact. • Billing & Payment Processing • Create and manage invoices using FreshBooks. • Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH. • Track and reconcile client payments across multiple methods. • Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly. • Itinerary Management • Build polished, client-ready itineraries using Travefy. • Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers). • Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents. • Operational Support • Support execution of daily booking workflows and related tasks. • Ensure bookings and related operational actions are completed accurately and on time. • Follow internal SOPs and identify opportunities for process improvement. Qualifications • 1-2 years experience in travel operations, coordination or related roles. • Prior experience with FreshBooks, Stripe, and/or other invoicing tools. • Familiarity with itinerary-building platforms (especially Travefy). • Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN). • Comfortable working in a remote, fast-paced environment. • Strong organizational skills with attention to detail and accountability. • Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus. • Strong written and verbal English communication skills. Compensation and Employment Details • Full Time, 5 days per week • Compensation $500 - $800 per month depending on experience. • Shifts: 9 hour shifts (including 1 hour lunch break); day or night depending on business needs. Conclusion Joining FlyFlat as a Travel Operations Coordinator means stepping into a dynamic, global environment where your attention to detail and commitment to excellence will directly shape client experiences. With opportunities for career growth and exposure to high-volume luxury travel operations, you will play a pivotal role in driving our mission of seamless and memorable journeys. Apply tot his job