Job Description
Note: The job is a remote job and is open to candidates in USA. CompoSecure is a technology partner to market leaders, fintechs, and consumers, focused on delivering secure and innovative payment solutions. They are seeking a detail-oriented Technical Support Specialist to provide first-line support for customers experiencing technical issues related to cryptocurrency cold storage, ensuring a seamless user experience and maintaining trust in their services. Responsibilities • Provide timely and professional technical support via email, phone, and webform in Zendesk. • Troubleshoot issues related to wallet creation and restoration, blockchain transactions, and crypto purchases. • Collaborate with product teams to escalate and resolve complex issues. • Document and maintain internal knowledge base articles and user-facing FAQs. • Monitor system performance and report anomalies or outages. • Educate users on platform features, security best practices, and cryptocurrency fundamentals. • Stay up-to-date with the latest developments in blockchain technology and our product offerings. Skills • 1+ years of experience in technical support or help desk roles, preferably in fintech or crypto. • Strong understanding of blockchain technology, wallets, exchanges, and cryptocurrency protocols. • Familiarity with support tools such as Zendesk and Jira. • Excellent problem-solving and communication skills. • Ability to explain technical concepts to non-technical users. • Passion for crypto and a commitment to user security and privacy. Company Overview • CompoSecure is designing and manufacturing of premium metal financial cards. It was founded in 2000, and is headquartered in Somerset, New Jersey, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • CompoSecure has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job