Job Description
Job description Job Summary Must have a passion for helping people! KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is growing quickly and we want you to join our team! KECH is an equal opportunity employer. IMPORTANT: This position is a Work-At-Home position, but applicants must report to training in-person for the first week. Responsibilities and Duties Provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence. • Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism. • Communicate and provide accurate answers to resolve end-users' questions and concerns. • Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents. • Use a respectful and tactful manner to effectively deal with difficult situations. • Maintain knowledge of systems/applications/products serviced by the contact center. • Ability to follow strict work instructions and procedures. • Adapt to continual changes to work instructions and procedures. • Available for a flexible schedule from 7 AM to 11 PM ET, Monday through Sunday. Candidate may be assigned to work at any time including weekends. • Attend training as needed. • Listen to performance feedback and integrate suggestions into your daily tasks. • Demonstrate a strong attendance record and excellent work ethic. Qualifications and Skills Effective listening & comprehension skills • Ability to closely follow instructions • Outstanding verbal & written communication skills • Analytical & resourceful problem-solving skills • Proper telephone etiquette • High level of accuracy & attention to detail • Computer literacy, technical aptitude & familiarity with basic office software systems • Ability to work independently & in a team setting • Flexibility to work different shifts Must have HS diploma. Benefits Closed on Federal holidays Work from Home Requirements • A dedicated, quiet space in your home to work. • Broadband internet with 40 mbps download and 10 mbps upload speeds. No wi-fi, must have direct router connectivity Communication method(s) used: • Phone Employment Length: • 1 - 3 months • 4 - 6 months • Varies Work Remotely • Yes Job Types: Full-time, Temporary Pay: $19.43 per hour Expected hours: 28-40 per week Schedule: • 8 hour shift • Day shift • Evening shift • Monday to Friday Application Question(s): • Applicant must be able to pass a stringent credit and background check to obtain a government clearance. Education: • High school or equivalent (Required) Location: • Williamsburg, KY Area (Required) Work Location: Remote Job Types: Full-time, Seasonal Pay: $19.43 per hour Expected hours: 28 – 40 per week Benefits: • Referral program Work Location: Remote Apply tot his job