Job Description
- Job Description:
- Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity.
- Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Manage and support Intune-managed endpoints, ensuring compliance with security policies.
- Document incidents, troubleshooting steps, and resolutions accurately.
- Escalate unresolved issues to higher-level support when necessary.
- Use AI-based tools to accelerate troubleshooting and improve resolution accuracy.
- Maintain high standards of customer service through timely communication and follow-up.
- Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management.
- Act as a communication bridge between IT, HR, and business teams.
- Requirements:
- Strong troubleshooting skills across Microsoft 365 and Windows OS.
- Hands-on experience with Microsoft 365 Admin Center.
- Familiarity with Intune, endpoint management, and security fundamentals.
- Excellent English communication skills (written and verbal).
- Ability to learn new tools quickly and work independently.
- Security-minded attitude and awareness of compliance best practices.
- Proactive communicator who keeps end users informed and documents clearly.
- Resilient and calm under pressure, maintaining a customer-focused mindset.
- Experience using AI or automation tools to enhance IT support workflows (preferred).
- 2+ years in IT support or helpdesk roles, ideally in Microsoft environments.
Benefits:
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