Job Description
Note: The job is a remote job and is open to candidates in USA. Clarion Home Services Group is a fast-growing family of brands in the home services industry, focusing on redefining customer care. As a Client Support Representative, you will enhance customer experience through empathy and problem-solving while managing service appointments and customer inquiries. Responsibilities • Turn incoming calls into happy customers by scheduling service appointments and resolving issues with care. • Build relationships and respond to customer requests through phone, email, and text support. • Promote service memberships that help customers save money and stay comfortable year-round. • Outbound calling to preserve minimum maintenance and service calls for technicians. • Maintain accurate customer records and follow up to make sure every detail is right. • Collaborate with your team and participate in training to sharpen your service and sales skills. • Special projects or tasks as requested by your manager. Skills • A passion for helping people and providing solutions that make their day better. • Strong customer service and communication skills with the ability to build trust and demonstrate empathy. • Highly organized and detail oriented, even on busy days. • Ability to thrive in fast-paced environments and high-demand peak seasons. • IT competent – efficient typist, proficient with Microsoft Outlook, Work, and Excel, and phone systems. • Competitive individual contributor who also loves to win as a team. • High School Diploma or GED • Previous customer service experience or experience in homes services setting highly preferred. • Bilingual (Spanish) preferred Benefits • Medical (3 affordable plan options) • Dental • Vision • Company-paid Life Insurance • Short- & Long-Term Disability • EAP (for you and your family!) • 401(k) with company match • Paid Time Off • 9 Paid Holidays Company Overview • Clarion helps create value through the sharing of best practices and operating playbooks. It was founded in 1989, and is headquartered in Lake Forest, Illinois, US, with a workforce of 501-1000 employees. Its website is Apply tot his job