Job Description
Job Summary: We are seeking a detail-oriented and compassionate Remote Medical Scheduler to join our healthcare team. In this role, you will be responsible for coordinating patient appointments, managing physician schedules, and ensuring a seamless experience for patients across various clinical settings. The ideal candidate has excellent communication skills, can work independently, and is experienced in medical scheduling or administrative healthcare roles. Key Responsibilities: • Answer incoming calls, emails, or online requests to schedule, reschedule, or cancel patient appointments. • Coordinate with physicians, nurses, and other clinical staff to optimize provider schedules. • Verify and update patient information, including insurance and medical history, in the electronic health record (EHR) system. • Confirm appointments and provide patients with necessary pre-visit instructions. • Follow up with patients regarding referrals, authorizations, or pre-certifications as needed. • Maintain confidentiality in compliance with HIPAA and other healthcare regulations. • Manage high call volumes with professionalism, empathy, and efficiency. • Document all interactions and scheduling changes accurately and in real time. • Assist with troubleshooting scheduling conflicts or patient concerns. Qualifications: Required: • High school diploma or equivalent • Proficiency with electronic health records (EHR) systems (e.g., Epic, Cerner, Athenahealth) • Strong written and verbal communication skills • Reliable internet connection and quiet home workspace Preferred: • Bilingual (Spanish/English or other languages) • Knowledge of medical terminology and insurance processes • Experience working remotely Key Competencies: • Attention to detail and accuracy • Customer-focused attitude • Time management and multitasking abilities • Tech-savvy with quick adaptability to new systems • Professionalism and discretion Apply tot his job