Job Description
Position Overview: Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations. Key Responsibilities: • Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions • Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance • MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems • Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards • Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing • Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training Required Qualifications: Experience: 5-8 years in Salesforce administration and support with MuleSoft integration experience Technical Skills: • Strong Salesforce administration proficiency (security model, data management, customization) • Working knowledge of MuleSoft Anypoint Platform and API management • Experience with SOQL, Data Loader, REST/SOAP APIs • Basic understanding of Apex and Visualforce for troubleshooting • Familiarity with version control and change management Core Competencies: • Exceptional analytical and problem-solving abilities • Excellent communication skills with ability to explain technical concepts to diverse audiences • Strong attention to detail and ability to manage multiple priorities • Customer-service oriented with collaborative mindset Preferred Qualifications: • Salesforce Administrator certification (ADM 201) • Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer • Experience with Einstein Analytics, Agile/Scrum, and DevOps practices Job Type: Full-time Pay: $90.00 per hour Work Location: Hybrid remote in Iselin, NJ 08830 Apply tot his job