Job Description
Join blithequark, a dynamic organization dedicated to empowering individuals and communities through innovative workforce development and career support services. As an Experienced Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences, fostering meaningful connections, and driving positive outcomes for job seekers, employers, and the community at large. **About blithequark** blithequark is a leading provider of workforce development and career support services, committed to helping individuals achieve their full potential and succeed in the ever-evolving job market. Our team of dedicated professionals is passionate about making a meaningful impact in the lives of our customers, and we're seeking like-minded individuals to join our mission. **Key Responsibilities** As an Experienced Customer Service Specialist, you will be responsible for: * Interviewing customers and conducting initial assessments to understand their needs and provide personalized services or referrals as appropriate * Evaluating education, training, and experience to properly register applicants in the appropriate database * Providing instructions and assistance to customers utilizing the Employ Florida system, Florida's RECONNECT system for Reemployment Assistance (RA) claimants, and other computer data and programs * Screening and referring qualified applicants to available job openings and/or training opportunities, performing job development contacts, providing labor market information, and offering employment counseling as needed * Providing follow-up services to claimants enrolled in the Reemployment Services and Eligibility Assessment (RESEA) program * Referring eligible individuals to appropriate staff for comprehensive assessment, as needed * Processing job orders using information obtained from employers to compile job descriptions, accurately code each occupation and industry, and perform file search of job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements * Monitoring job orders, maintaining timely contact with employers to perform follow-up and verify referral results with employers to document in job orders * Ensuring that data is entered in Employ Florida timely as required by state and local guidelines * Providing RESEA services on a scheduled basis, including entering data into the Employ Florida system as required by State and local guidelines * Making initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off * Reviewing applications, collecting appropriate documentation needed to verify data elements, and conducting initial assessments of the worker's eligibility for services by reviewing work experience, education, and abilities * Refering eligible individuals to appropriate staff for comprehensive assessment and assisting staff in pulling together information needed to conduct a TAA Information Meeting for trade-affected workers who are covered under a certified petition **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 2+ years of experience in customer service, workforce development, or a related field * Strong communication and interpersonal skills, with the ability to build rapport with diverse customers and stakeholders * Proficiency in computer software applications, including Microsoft Office and Google Suite * Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines * Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments * Ability to travel locally and work flexible hours, including evenings and weekends as needed **Preferred Qualifications** * Certification as a Workforce Development professional (Tier 1) or willingness to obtain certification within 6 months of appointment * Experience working with diverse populations, including low-income individuals, veterans, and individuals with disabilities * Knowledge of workforce development programs and services, including RESEA and TAA * Familiarity with Employ Florida and other computer data and programs * Strong understanding of labor market trends and employment opportunities in the region **Skills and Competencies** * Strong customer service skills, with the ability to build rapport with diverse customers and stakeholders * Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and stakeholders * Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments * Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines * Strong attention to detail and organizational skills, with the ability to maintain accurate records and files * Ability to work collaboratively as part of a team, with a focus on achieving shared goals and objectives * Strong understanding of labor market trends and employment opportunities in the region **Career Growth Opportunities and Learning Benefits** As a member of the blithequark team, you will have access to a range of career growth opportunities and learning benefits, including: * Professional development and training programs to enhance your skills and knowledge * Opportunities for advancement and career growth within the organization * Collaborative and supportive work environment, with a focus on teamwork and shared goals * Recognition and rewards for outstanding performance and contributions to the organization * Access to a range of benefits, including health insurance, retirement plans, and paid time off **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Respect: We value and respect the diversity of our employees, customers, and stakeholders. * Integrity: We operate with integrity, honesty, and transparency in all our interactions. * Excellence: We strive for excellence in everything we do, with a focus on quality, innovation, and customer satisfaction. * Collaboration: We work collaboratively as part of a team, with a focus on achieving shared goals and objectives. * Continuous Learning: We believe in the importance of continuous learning and professional development, with a focus on enhancing our skills and knowledge. **Compensation, Perks, and Benefits** As an Experienced Customer Service Specialist at blithequark, you will be eligible for a competitive salary and benefits package, including: * Salary: $33,760.00 * Health insurance * Retirement plans * Paid time off * Professional development and training programs * Opportunities for advancement and career growth within the organization * Collaborative and supportive work environment, with a focus on teamwork and shared goals **How to Apply** If you are a motivated and customer-focused individual with a passion for workforce development and career support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in all our interactions. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and individuals from underrepresented communities. Apply for this job