Job Description
- Job Description:
- Provide post-go-live administrative support for multiple clients
- Solutioning and configuration of Vault applications (workflows, document types, security, fields, page layouts, notifications)
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of regular and ad hoc customer reports
- Build long-term relationships and partner with customer administrators at life sciences companies
- Provide remote, ongoing, ad-hoc consulting services to live R&D Vault customers
- Customer-facing, non-travel role (may include occasional travel for internal events)
- Requirements:
- Experience with configuring/supporting/implementing software
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Strong organizational skills with the ability to switch tasks quickly
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
- Project management experience (nice to have)
- Understanding of life sciences drug development process (nice to have)
- Understanding of life sciences compliance requirements (nice to have)
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, Next Docs, eTMF/CTMS (nice to have)
- Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)
- Benefits:
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Work Anywhere (flexibility to work from home or in the office)
- Potential eligibility for variable bonus and/or stock bonus
Apply tot his job
Apply To this Job