Job Description
Job Type Full-time Description POSITION SUMMARY: An oncology telephone triage nurse helps existing oncology and hematology patients with care over the phone. They often provide a cursory assessment of the patients and help them decide if they need to seek emergency treatment, make an appointment with a doctor, or treat themselves at home collaborating with other health care providers to deliver care and document outcomes. CORE ESSENTIAL RESPONSIBILITIES: • Triage incoming calls from patients and physician offices, prioritizing and returning calls on the same day. • Manage scan authorizations and ensure timely approval of radiology orders. • Collaborate with providers on treatment side effects and appropriate actions. • Maintain therapeutic communication with patients and families. • Assist with prescriptions, refills, and review lab/imaging results with providers. • Place orders for tests and procedures as confirmed by providers. • Address clinical issues and escalate serious concerns to providers. • Reduce unnecessary clinic visits and ER trips by providing self-care and symptom management advice. • Arrange appointments for non-urgent cases and consult with providers as needed. • Provide phone consultations, education, and triage based on oncology guidelines. • Determine urgency of care based on assessment and patient history. • Record consultations and treatments in the EHR system. • Assist in implementing oncology policies and NCCN guidelines. Requirements REQUIRED EDUCATION & EXPERIENCE • Associate's Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) from an accredited nursing program required. • At least 1–2 years of oncology and/or infusion nursing experience preferred REQUIRED CERTIFICATES, LICENSE OR REGISTRATION • Current Registered Nurse (RN) license in the applicable state (required) • Oncology Certified Nurse (OCN) – preferred • Basic Life Support (BLS) certification – required REQUIRED KNOWLEDGE, SKILLS OR ABILITIES • Solid understanding of oncology and hematology conditions, treatments, and symptom management. • Proficient in clinical triage protocols, including assessing symptom severity and guiding appropriate care pathways. • Knowledge of HIPAA regulations and documentation standards in electronic health records (EHR), such as EPIC. Apply tot his job