Job Description
Note: The job is a remote job and is open to candidates in USA. Software Technology Inc. is seeking a Production Support Specialist for the 3rd shift. The role involves managing and analyzing batch workloads in a production control environment, including resolving job abends and communicating effectively with support staff. Responsibilities • Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues • Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications • Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks) Skills • Must have Mainframe AND Nagios AND TIVOLI • Must work every Saturday-Sunday • Occasional holidays at straight time • Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues • Experience with BMC Control-M/EM is a mandatory requirement • Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications • Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks) • Clear and effective written and verbal communication skills are required • Efficient in using BMC Control-M for managing batch jobs • Efficient in using BMC Enterprise Manager or managing batch jobs • Skill in managing batch workload on AJF for both mainframe and client server applications • Expertise in identifying abends and using JCL to fix those abends • Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized • Ability to clearly and effectively communicate verbally to support staff when problems develop • Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details • Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs • Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli • Candidates local to Columbus, OH preferred • Familiarity with ServiceNow Incidents & Tasks Company Overview • Software Technology, Inc. It was founded in 2004, and is headquartered in Princeton, New Jersey, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • Software Technology Inc. has a track record of offering H1B sponsorships, with 5 in 2025, 8 in 2024, 8 in 2023, 11 in 2022, 11 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job