Job Description
- Job Description:
- The ServiceNow Agentic AI Developer designs, builds, and deploys agentic AI features and generative workflows for IRM, TPRM, BCM/OpsRes , using Now Assist and the latest LLM capabilities embedded in the Now Platform.
- Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans).
- Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots.
- Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs.
- Implement GenAI-powered automations such as: Risk/control summaries, Third-party due-diligence generation, Automated policy mappings, Business impact analysis generation, Incident/impact narrative generation for BCM.
- Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies.
- Build TPRM intake flows, inherent/residual scoring models, and evidence automation.
- Extend BCM modules for continuity planning, crisis management, and notification workflows.
- Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents.
- Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval.
- Ensure performance, security hardening, and responsible AI safeguards are embedded into all features.
- Translate business problems into AI-driven solutions in collaboration with Templar Shield architects and SMEs.
- Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability.
- Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules.
- Requirements:
- 3+ years of ServiceNow development experience (IRM/TPI/BCM strongly preferred).
- Hands-on experience with Now Assist, GenAI Frameworks, AI Control Tower , or LLM-powered features.
- Strong skills in JavaScript, Script Includes, Glide APIs, Flow Designer, and IntegrationHub.
- Ability to design multi-step workflows and intelligent automations.
- Understanding of at least one risk domain: IRM, TPRM, BCM, OpsRes, Compliance, or Security.
- Ability to write-clean prompts and evaluation logic for AI outputs.
- Comfort working with JSON, APIs, and RAG-style data patterns.
- Experience with vector search, embeddings, or document-retrieval pipelines (preferred).
- Familiarity with NIST AI RMF, ISO 42001, EU AI Act, or other AI governance frameworks (preferred).
- ServiceNow certifications such as: - CSA (Certified System Administrator) - CAD (Certified Application Developer) - CIS-IRM, CIS-TPRM, CIS-BCM - AI-specific Now certifications (preferred)
- Experience with Python, TypeScript, or microservices (preferred).
- Prior consulting or professional-services delivery experience (preferred).
- Benefits:
- Competitive compensation + annual performance-based bonus
- 100% remote-first culture
- Employer-sponsored health, dental, LTD, and life insurance coverage
- 401(k) with company match
- Paid training and certification sponsorship
- Ability to work on cutting-edge AI projects across regulated industries
- A collaborative culture where your process designs shape real industry solutions
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