Job Description
## The opportunity
T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions
Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
Review and audit the hire process in Workday for all incoming hires
Action data updates in Workday using information and approvals from service desk tickets - ensuring data integrity at all times
Review and update internal and external process documentation using the agreed upon formatting guidelines
Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes
Support ad hoc projects
- ## Skills you should HODLAt least one year administrative experience in Human Resources, Onboarding or RecruitingExperience in using Workday, Jira ticketing system, and ConfluenceFlexible schedule required, including occasional late-evening shifts.High level of integrity and confidentialityPositive, professional business presenceEffective communication skills to communicate proactively and respectfully with the KX team and wider Krakenite population
- *The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.**
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