Job Description
About the position A leading global investment management firm is seeking a highly motivated Application Support Analyst to join their growing technology team. This group operates in a dynamic, fast-paced environment and is undergoing a significant transformation under new leadership. This role offers an opportunity to support mission-critical applications across investment, operations, and data platforms. You'll be part of a hands-on application support team responsible for ensuring the stability, performance, and integrity of enterprise investment platforms. The right candidate is a strong problem-solver with a passion for technology operations, who thrives in complex, data-driven environments and is excited to contribute to digital transformation initiatives. Responsibilities • Provide day-to-day production support for a suite of investment, operations, and client-facing applications. • Own and manage nightly data processing workflows, including large-volume file transfers from third-party vendors. • Serve as a primary escalation point for system failures (including rotational on-call evenings/weekends). • Perform root cause analysis and create incident and problem reports for technology and business stakeholders. • Work cross-functionally with development, infrastructure, and vendor teams to drive resolution and improvements. • Monitor, document, and optimize change, incident, and problem management processes. • Build strong internal relationships with business users and technology partners across departments. • Manage vendor relationships for external systems, coordinating issue resolution and strategic upgrades. Requirements • 4+ years of experience in Application Support, Site Reliability Engineering (SRE), or similar technical operations roles. • Prior experience supporting financial applications or working within capital markets/asset management firms. • Strong troubleshooting, investigation, and analytical skills. • Familiarity with public cloud platforms, particularly AWS or Azure. • Solid SQL skills and experience querying relational databases (MS SQL preferred). • Working knowledge of Linux, including ability to write and execute shell commands. • Experience using job scheduling tools (e.g., Autosys, Control-M). • Familiarity with monitoring tools and designing alerting strategies. • Strong written documentation skills and attention to process detail. • Effective communicator who can work collaboratively in high-pressure environments. Nice-to-haves • Experience writing scripts or making small code changes (Python, Shell, etc.) for automation or bug fixes. • Proven ability to manage and prioritize multiple production issues in a fast-paced, global setting. • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. • Prior exposure to ITIL frameworks and working within structured change/incident management systems. • Comfortable operating independently, with strong ownership and follow-through. Apply tot his job