Job Description
About the position At Saucy! by KFC, we're building more than craveable chicken - we're building capability, confidence, and a culture of continuous learning. As the Associate Manager, Learning Design & Enablement, you'll be the architect of how learning comes to life at Saucy! - transforming subject-matter expertise from Operations, Food Innovation, and Technology into engaging, scalable, and impactful training experiences. You'll lead the design, build, and maintenance of learning programs and digital content - creating the systems, templates, and tools that enable consistency and speed across the organization. This role requires a blend of instructional design expertise, digital learning production capability, and cross-functional collaboration. The ideal candidate brings hands-on experience with e-learning development, content management systems, and learning analytics - ensuring every learning touchpoint supports performance, engagement, and growth. Responsibilities • Act as the connective tissue between functional experts (Ops, Food Innovation, Tech) and learners to align training priorities and delivery approaches - ensuring content is consistent, prioritized, and integrated across initiatives. • Facilitate working sessions with stakeholders to ensure learning objectives, content flow, tone, and methods are consistent across functions. • Define project timelines, manage training budgets, and ensure deliverables are on time, within budget, and aligned with Saucy!'s brand standards. • Partner with internal and external vendors when needed to execute high-quality learning programs. • Lead the end-to-end design and enablement of scalable learning systems and programs that translate expert-driven content into engaging training experiences. • Build and maintain reusable templates, frameworks, and style guides that ensure consistency and speed across all learning materials. • Design framework and develop systems for full cycle learning programs: e-learning, microlearning, and blended programs. • Curate and edit technical content from SMEs, transforming it into learner-friendly, actionable materials content, • Maintain the digital learning infrastructure, ensuring accessibility, visual appeal, and alignment with Saucy!'s brand and tone. • Partner with Technology to ensure LMS integration and performance tracking functionality. • Manage updates to existing training assets, ensuring relevance and alignment with operational priorities. • Evolve and maintain the content ecosystem within the Learning Management System and Content Management System (CMS). • Ensure training materials are intuitive, visually engaging, and easy to access across digital platforms. • Coordinate rollout of new training modules and communications in partnership with Operations and HR. • Measure engagement and adoption, using data to refine and optimize learning delivery. • Partner with Communications to synchronize learning campaigns with broader brand messaging. • Translate learning analytics and feedback into continuous improvement strategies. • Educate internal partners on learning best practices, instructional design principles, and digital enablement tools. • Stay informed on learning trends, tools, and technologies to evolve Saucy!'s learning systems. • Contribute to a culture of curiosity and innovation, promoting accessible learning at every level. Requirements • Bachelor's degree in Instructional Design, Learning Technology, Communications, or related field. • 3-5 years in instructional design, learning development, or enablement role within a multi-unit or retail/hospitality environment. • Proven hands-on experience with e-learning design and LMS/CMS administration. • Demonstrated success in creating scalable, interactive, and visually engaging training content. • Strong grasp of ADDIE or SAM models, adult learning principles, and data-driven training evaluation. • Adept at cross-functional collaboration and project management in a high-growth, fast-moving organization. • Skilled at transforming complex ideas into engaging learning tools. • Proficient in tools like Articulate 360, Rise, Camtasia, Canva, or Adobe Suite. • Develops frameworks and systems that scale efficiently. • Uses analytics to drive continuous improvement. • Brings structure, clarity, and influence across multiple stakeholders. • Embodies the Saucy! spirit-energized, hands-on, and people-first. Nice-to-haves • Certification in e-learning development or learning systems (e.g., Articulate Certified, ATD, CPLP) preferred. Benefits • Competitive Salary + Bonus Eligibility • Hybrid Work Schedule + Flex Fridays • Up to 4 Weeks Vacation + Holidays + Volunteer Time Off • 401(k) with 6% Match (Immediate Vesting) • Comprehensive Medical, Dental, Vision, and Life Insurance • Career Growth & Leadership Development Programs • Free Meals, Discounts, and Exclusive Perks Apply tot his job