Job Description
SmartBear is a company experiencing unprecedented growth and global expansion, seeking to hire a Renewals Specialist. This role involves building and developing strong relationships with customers, acting as a trusted advisor to drive retention and customer loyalty for SmartBear products.
Responsibilities
- Strategically engage with customers to align customer goals with our solutions
- Ensure account retention, development and growth of lifetime customer value
- Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
- Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
- Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success
Skills
- 1-2 years of experience in a customer facing role
- Bachelor's degree or equivalent experience
- Sales, account management or customer success experience, especially in software, a plus
- Strong customer-focus and service orientate
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
- Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels
- Ability to accomplish results working through others
- Hands on, individual contributor and collaborative team player
- Excellent written and oral communication skills, including presentation skills
- Strong analytical and problem-solving abilities
Benefits
- Performance-based bonuses for eligible roles
- A generous benefits package that supports employees’ health and well-being
- Promotes work-life balance through flexible time off and hybrid work options
- Professional development opportunities
Company Overview
Company H1B Sponsorship
Apply To This Job