Job Description
Note: The job is a remote job and is open to candidates in USA. NextGen, a Kelly Telecom Company, is seeking an experienced 5G RAN Operations Engineer to support a remote network surveillance and troubleshooting team. The role focuses on Tier II diagnostics, outage restoration, and collaboration with various teams to ensure the reliability of a large-scale 5G radio access network. Responsibilities • Lead Tier II field diagnostics and outage restoration for 5G RAN incidents • Monitor, troubleshoot, and restore services across RAN, transport, and network systems • Analyze network events, implement corrective actions, and document resolutions • Escalate complex issues to internal engineering teams and external vendors • Support new 5G site turn-ups and fronthaul transport deployments • Perform site health checks and post-maintenance validation • Collect traces and analyze faults using vendor tools and network probes • Produce incident reports, root cause analyses, and lessons learned • Drive process improvements, automation opportunities, and operational efficiencies • Train and mentor Tier I NOC technicians and support daily operations • Collaborate with cross-functional teams during high-impact network events Skills • Hands-on experience supporting 5G RAN operations and troubleshooting • Strong understanding of RAN architecture (RU, DU, CU, split functions, virtualized ORAN environments) • Transport troubleshooting experience (fronthaul, backhaul) • Ability to isolate RF, equipment, and transport-related issues • Comfortable working in high-stress, outage-driven environments • Strong documentation, communication, and escalation skills • Experience with alarm monitoring, ticketing systems, and RCA development • Ability to work cross-functionally with NOC teams, field ops, vendors, and leadership • Familiarity with site maintenance, MOP validation, and operational safety practices • Wireless 5G deployment and integration experience • Advanced knowledge of cell site topology, transport, and RF KPIs • OSHA 10 and RF Awareness • Experience supporting automation, CI/CD, or orchestration initiatives • First Aid / CPR or CPI certification a plus Company Overview • As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks. It was founded in 2009, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships, with 25 in 2025, 23 in 2024, 19 in 2023, 16 in 2022, 9 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job