Job Description
Position Overview We are seeking a detail-oriented and personable Administrative Assistant to help bring creative writers into our coaching program. Key Responsibilities • Guide new clients through the comprehensive onboarding process from first contact to contract signing • Conduct welcome calls to establish rapport and set expectations • Handle billing through Stripe • Create and maintain detailed client profiles About Us We help authors write better novels through courses, videos, emails, and coaching, and have been established since 2006. Required Qualifications • Bachelor's degree • 2-3 years of administrative or customer service experience • Exceptional written communication skills Desired Qualifications • Experience with a CRM tool like Monday, Asana or Trello. • FANTASTIC at writing emails, like you're kind of a genius (yes, this skill is measurable and most people are bad at it. No, you can't fake it with AI.) • Strong organizational abilities with keen attention to detail • Experience with client onboarding or customer success processes preferred • Background in creative writing, publishing, books, or literary arts What We Offer • Flexible remote work arrangement • Opportunity to impact the literary journeys of aspiring authors • Access to the company courses and high-ticket coaching program Success in This Role Looks Like • Smooth onboarding process • Clear communication with coaches and mentors • High rate of clients booking the coaching package • Nothing falling through the cracks (strong organizational skills) Application Process To apply, email me at [email protected] with the subject line: "Admin Assistant Application" and attach your resume, as well as answer these 3 questions in the body of the email. 1. Tell me a short anecdote about a time when you demonstrated high organizational skills. 2. Do you have experience with a CRM tool like Monday, Asana or Trello? 3. What is your background in creative writing? (attach your resume). Thank you and I look forward to seeing your applications. Job Type: Part-time Pay: $25.00 per hour Work Location: Remote Apply tot his job