Job Description
Role Description
- This role involves ensuring efficient and accurate interpretation of ECG data and delivery of data to Physicians and allied professionals while also exhibiting excellent conversational skills with Customers and Patients.
- Analyze and interpret cardiac rhythms with proficiency and evaluate for notification criteria and proper documentation
- Receive inbound phone calls from Healthcare professionals or patients and utilize appropriate soft skills to ensure a quality interaction
- Create, review and send Notification Reports, Daily Reports and End of Use Reports as needed
- Follow the chain of command for review of challenging EKG rhythms before notifications or reports are delivered
- Meet quality and performance standards
- Follow all company and departmental policies and procedures
- Perform other duties and responsibilities as assigned
- Qualifications
- High School Diploma or General Education Development (GED)
- Certified Cardio graphic Technician (CCT)
- 1 year of related experience preferred
- Training program certifying rhythm analysis training
- Requirements
- Demonstrate a team centered and patient first initiatives with a positive attitude
- Knowledge of medical terminology specific to cardiology
- Ability to thrive in a fast-paced call center environment
- Ability to communicate effectively both verbally and in writing
- Ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
- Ability to follow procedures and learn support technology
- Ability to plan, organize, multi-task and adapt to priority changes
- Ability to use standard computers and basic office software
- Knowledge and usage of business English, spelling, grammar and punctuation
- Attention to detail
- Willingness to work overtime or extra hours as needed
- Benefits
- The estimated hiring salary range for this position is $22/hr to $26/hr
- This role is also eligible for a range of benefits including medical, dental and 401K retirement plan
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