Job Description
Remote Customer Service Representative Compensation: Base salary: 4000 MYR + 1200 MYR performance bonus per month Night shift (Malaysia time) Job Responsibilities • Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues. • Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices. • Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests. • Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints. • Collaborate with the team to collect customer feedback and help optimize our products and services. • Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers. • Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills. Job Requirements • Bachelor's degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills. • Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued. • Excellent communication, interpersonal, and customer service skills. • Strong ability to work independently, manage time efficiently, and complete tasks on schedule. • Proficiency in CRM systems and other related office software. • Positive work attitude, patience, and strong customer-oriented mindset. • Strong problem-solving ability, able to handle customer issues professionally and positively. Work Schedule • Remote work: 40 hours per week, 5 days a week. • Fixed shift will be confirmed before onboarding. • Night shift: Malaysia Time 1:00 AM 10:00 AM or 11:30 PM 8:30 AM Company Introduction Think Academy US, a subsidiary of TAL Education Group a global leader in education is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 318 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills. As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community. Apply tot his job