Job Description
- Virtual Assistant – Operations & Tier 1 Tech Support (Real Estate Business)
- About Us
We are a growing, systems-driven real estate business operating across multiple markets. Our team relies heavily on technology, automation, and clean data to run efficiently. We are looking for a reliable, detail-oriented Virtual Assistant to support day-to-day operations and act as Tier 1 technical support for our internal tools and workflows.
- This role is critical to keeping our systems running smoothly and helping the team resolve issues quickly.
- Role Overview
As our Operations & Tech Support VA, you will be the first line of support when something breaks, doesn’t sync, or needs cleanup. You’ll assist with CRM data, troubleshoot common issues, and help maintain clean, accurate systems across our tech stack.
- You do not need to be a software engineer — but you do need to be comfortable working with systems, logic, and data.
- Primary Responsibilities
Tier 1 Tech Support
Act as first point of contact for system issues (CRM, phone systems, email, automations)
Troubleshoot common issues before escalating
Identify patterns in recurring issues and document solutions
- Communicate clearly with internal team members
- CRM & Systems Support
Support daily operations within Salesforce
Data cleanup
Field updates
Record corrections
Basic reporting assistance
Assist with integrations and automations using Zapier
Support phone systems (CloudTalk, Dialpad)
Support email marketing tools (Mailchimp)
Support Google Workspace (Gmail, Drive, Docs)
Data Management & Google Sheets
- Clean, organize, and manipulate data in Google Sheets
- Use:
Lookups (VLOOKUP, XLOOKUP)
Filters
Conditional formatting
Basic formulas
Prepare data for import/export between systems
Validate data accuracy and consistency
Documentation & Process Support
Follow SOPs and suggest improvements
Document fixes and repeatable processes
Help keep internal knowledge base up to date
- Required Skills & Experience
- Must Have
Strong experience with Google Sheets
Lookups
Data cleanup
Logical thinking with formulas
Comfortable learning and working inside Salesforce
Experience with at least some of:
Zapier
Mailchimp
CloudTalk or Dialpad
Google Workspace
Strong attention to detail
Clear written communication
- Ability to troubleshoot logically and independently
- Nice to Have (Not Required)
Previous experience supporting a CRM
Real estate industry experience
Experience working with automations or integrations
- Basic understanding of databases or data relationships
- What This Role Is NOT
Not cold calling
Not sales
Not social media management
Not graphic design
- This is an operations + systems support role.
- Work Details
Remote
Full time
Hours to be discussed (some overlap with U.S. business hours preferred)
- Long-term opportunity for the right person
- How to Apply
Please include:
A brief summary of your experience with Google Sheets
Your experience with CRMs (Salesforce if applicable)
Any tools listed above you’ve worked with
An example of a technical or data problem you’ve helped solve
Apply Now
Apply Now