Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative on our Employee Assistance Program (EAP) team, you'll play a vital role in supporting arenaflex members with their unique challenges and needs. If you're passionate about providing empathetic and solution-focused service, we want to hear from you!
- *About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way people experience healthcare. Our purpose is to bring our heart to every moment of your health, and we're driven by a passion for innovation, collaboration, and making a positive impact on our communities. As a member of our team, you'll be part of a dynamic and supportive environment that values diversity, inclusion, and employee growth.
- *Job Summary**
We're seeking an experienced Customer Service Representative to join our EAP team, working a flexible schedule that includes Monday, Wednesday-Friday 12:30PM-9:00PM EST, and Saturday 7:30AM-4:00PM EST. As a key member of our team, you'll be responsible for providing exceptional service to arenaflex members, connecting them with relevant resources and benefits, and embodying our core values in every interaction.
- *Key Responsibilities**
- Determine the purpose of each call by actively listening and interacting with members, triaging calls in a professional and timely manner
- Take inbound calls and chats from members, connecting them with additional and appropriate benefits and external resources
- Support members with troubleshooting and deescalating situations as needed, embodying CVS Core values in each interaction
- Assess client needs, research, and articulate information regarding pertinent EAP services and resources
- Recognize crisis situations and evaluate for needed action to minimize risk
- Perform research in internal databases and online to identify potential providers and resources
- Enter member information into the EAP system to initiate the case and document comments and information thoroughly and professionally
- Receive calls transferred from counselors and provide immediate member assistance
- Schedule appointments for members with counselors
- Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills
- Utilize relevant Aetna databases to research and identify validated, appropriate member resources
- Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned
- *Essential Qualifications**
- 1+ years' experience in a call center environment
- Experience in a social, psychological, or human service field providing client support
- Technical requirement for personal residential internet service (broadband or fiber, minimum 25mbps/3mbps, hardwired connection)
- *Preferred Qualifications**
- Mental health or Human services background
- 1-3 years of healthcare experience
- *Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and critical thinking skills
- Ability to maintain confidentiality and adhere to enterprise policies and EAP policies and procedures
- Proficiency in using relevant databases and software systems
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to supporting your growth and development. As a Customer Service Representative, you'll have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Access to education assistance and development courses
- A dynamic and inclusive company culture that values diversity and inclusion
- *Work Environment and Company Culture**
Our EAP team is a dynamic and supportive environment that values collaboration, innovation, and making a positive impact on our communities. As a member of our team, you'll enjoy:
- Flexible scheduling to accommodate your needs
- A comprehensive benefits package, including medical, dental, and vision benefits
- Paid Time Off (PTO) and paid holidays
- Opportunities for professional growth and development
- A dynamic and inclusive company culture that values diversity and inclusion
- *Compensation and Perks**
We offer a competitive compensation package, including:
- A base hourly rate or base annual full-time salary, ranging from $17.00 to $28.46
- Eligibility for a CVS Health bonus, commission, or short-term incentive program
- Comprehensive benefits package, including medical, dental, and vision benefits
- Paid Time Off (PTO) and paid holidays
- Opportunities for professional growth and development
- *How to Apply**
If you're passionate about providing exceptional customer service and making a meaningful difference in people's lives, we want to hear from you! Apply now to join our EAP team and become a part of the arenaflex family.
Apply Now
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