Job Description
- Job Description:
- Act as a Service Cloud SME, defining architecture standards, governance, and best practices.
- Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex).
- Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica.
- Define data models, automation, security, and performance standards.
- Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming).
- Collaborate with business stakeholders, bridging business and technical needs.
- Lead and mentor Salesforce developers, admins, and junior team members.
- Requirements:
- 5+ years in software/system/enterprise architecture
- Proven expertise in Salesforce platform and Service Cloud capabilities
- Experience with complex, large-scale implementations, SaaS/PaaS, and integrations
- Strong skills in enterprise app integration, AI/analytics, and data management
- Excellent communication, leadership, and problem-solving skills.
- Benefits:
- Medical
- Dental
- Vision
- Paid Sick leave
- 401K
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