Job Description
At arenaflex, we're dedicated to delivering an exceptional customer experience that fulfills lives every day. As a Customer Service Associate, you'll play a vital role in supporting our store management team to provide top-notch service, food, and beverages to our valued customers. If you're passionate about delivering outstanding customer experiences and working in a fast-paced environment, we'd love to hear from you!
- *About arenaflex**
arenaflex is a leading retail and convenience store chain that's committed to providing high-quality products and services to our customers. With a rich history of innovation and customer satisfaction, we're always looking for talented individuals to join our team. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to making a positive impact in our communities.
- *Key Responsibilities**
As a Customer Service Associate, your primary responsibilities will include:
- Greeting and providing an enjoyable shopping experience for all customers
- Responding to customer requests and complaints in a timely and courteous manner
- Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
- Communicating with the management team regarding customer requests and concerns
- Operating the cash register, scanning items, bagging merchandise, and handling different methods of payment
- Maintaining proper cash levels in the register drawer and change machines
- Activating fuel and gift cards and assisting with lottery purchases as needed
- Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products
- Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
- Performing customer fuel transactions and monitoring activities at the fuel court
- Stopping fuel pumps if necessary
- Preparing made-to-order food and beverages according to recipe or customer specifications
- Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
- Ensuring coffee thermals are filled and working properly
- Ensuring the proper execution of assigned foodservice and beverage programs and procedures
- Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
- Following proper coding procedures, checking expiration codes, and inspecting all items
- Pulling expired items, documenting, and discarding
- Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices
- Completing all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
- Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
- Completing other tasks as assigned by store management
- *Essential Functions**
To succeed in this role, you'll need to possess the following essential functions:
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in a fast-paced environment
- Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
- Must be able to lift and carry up to 35 lbs
- Must be able to work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip-resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
- *Basic Qualifications**
While a high school diploma or equivalent is preferred, we welcome candidates who are pursuing their education. Prior food service and/or customer service experience is also a plus.
- *What We Offer**
As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits, including:
- Competitive hourly rate
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- A dynamic and supportive work environment
- Discounts on arenaflex products and services
- Opportunities for overtime and bonuses
- A fun and fast-paced work environment
- *How to Apply**
If you're passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we'd love to hear from you! Apply now to join our team as a Customer Service Associate in Morgantown.
Apply Now