Job Description
- Job Description:
- Own client relationship and act as the point of contact for all program services, projects and operational performance issues.
- Develops lasting relationships that foster client ties.
- Interacts with clients and project sponsors, stakeholders and various project members to ensure that specified business needs are met; assists in the post-implementation analysis to ensure that requirements are fulfilled.
- Assists in the development, refinement, validation or ensures completion of all projects; seeks insights from program that are of value to customer and communicates those insights; manages various work plans to ensure project commitments are met - on time.
- Collaborate and implement on mutually agreed upon written policies and procedures (Business Rules Document(s) (“BRDs”) and Client Work Instructions (“CWIs”), and process flows in connection with the program alongside partner.
- Provide support ensuring that business requirements are identified, understanding of expectations of each party, and establishment of agreed upon milestones and delivery dates are met.
- Analyzes program processes and makes recommendations for improving efficiency, resulting in expense reduction both internally and for external clients.
- Effectively communicates relevant project information to superiors.
- Delivers engaging, informative, well-organized presentations.
- Manage project development from initiation to closure.
- Collaborate with internal and external stakeholders to track and report on project milestones and provide status reports.
- Responds, resolves and/or escalates issues in a timely fashion.
- Applies comprehensive knowledge and/or engages the appropriate subject matter experts to gain a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
- May contribute to the development of policies and procedures.
- Collaborates on technical solutions to a wide range of difficult problems.
- Solutions are innovative and consistent with organization objectives.
- Completes work independently receives general guidance on new projects.
- Work reviewed for purpose of meeting objectives.
- Lead and support strategic meetings with Pharma partners onsite or virtually, summits or vendor partnership meetings, quarterly business reviews (QBR’s) and meetings for program success.
- Responsible for gathering input and compiling information received from key subject matter experts to create customer specific customization for responses, business reviews, and meetings.
- Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry.
- Completes all required duties, projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
- Requirements:
- Bachelor’s degree in Business Administration, Project Management, Healthcare, or a related field (required).
- Advanced degree (preferred).
- A minimum of 5-7 years of experience in a health care related field
- A minimum of 4 years of experience in account management in a health care related field
- Experience working with third-party vendors (e.g., Data Aggregators, Hub Providers) and managing contractual agreements.
- Proven track record of managing projects from initiation to closure, ensuring milestones and deliverables are met.
- Experience preparing and delivering Quarterly Business Reviews (QBRs) and similar client-facing presentations.
- Benefits:
- Competitive Wages
- 401(k) with a Match
- Referral Bonus
- Paid Time Off
- Great Company Culture
- Paid Parental Leave Options
- Affordable Medical, Dental, & Vision Insurance Plans
- Company Paid Disability & Basic Life Insurance
- HSA & FSA (including dependent care) Options
- Education Assistance Program
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