Job Description
This a Full Remote job, the offer is available from: United States, Canada, Arizona (USA), California (USA)
We are seeking a reliable and detail-oriented Support Technical Assistant to join our remote operations team. In this role, you will provide technical and administrative support to ensure smooth day-to-day digital operations. You will assist with troubleshooting, system support, documentation, ticket management, and coordination across departments.
The ideal candidate has strong problem-solving skills, excellent communication abilities, and the capacity to manage multiple technical tasks efficiently in a fully remote environment.
Key Responsibilities
Provide first-level technical support for internal systems, software, and remote tools
Respond to support tickets and troubleshoot hardware, software, and connectivity issues
Assist with user account setup, password resets, and system access management
Maintain and update technical documentation and knowledge base articles
Support remote onboarding processes and system configuration
Monitor system alerts and escalate issues to senior technical staff when necessary
Assist with software updates, installations, and basic system maintenance
Collaborate with IT, operations, and project teams to ensure efficient resolution of technical matters
Track and report recurring issues to improve system performance and support processes
Required Qualifications
Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
1–3 years of experience in technical support, IT help desk, or related role
Basic knowledge of operating systems (Windows, macOS), Microsoft 365, and common productivity tools
Familiarity with remote support tools and ticketing systems
Strong troubleshooting and analytical skills
Excellent written and verbal communication skills
Ability to work independently and manage time effectively in a remote environment
Must be legally authorized to work in the United States with valid employment authorization
Preferred Qualifications
Experience with cloud-based systems (AWS, Azure, Google Workspace)
Knowledge of cybersecurity best practices
Familiarity with networking fundamentals (VPN, DNS, firewalls)
Previous experience supporting remote or distributed teams
What We Offer
Competitive salary
Fully remote work environment
Flexible scheduling
Professional development opportunities
Collaborative and supportive team culture
Career growth opportunities
If you are passionate about technology, enjoy solving problems, and thrive in a remote support environment, we encourage you to apply and join our team.
This offer from "JLEE ENGINEERING, INC" has been enriched by Jobgether.com and got a 75% flex score.
Apply Now
Apply Now