Job Description
Note: The job is a remote job and is open to candidates in USA. Homebuilder Ops is the #1 HubSpot partner for residential home builders, focused on optimizing lead management processes and enhancing customer experiences. The HubSpot Automation & Reporting Specialist will be responsible for managing client relationships, leading project management efforts, and implementing HubSpot CRM solutions for homebuilder clients across the United States. Responsibilities • Manage long-term clients relationships, including attending their internal sales, marketing, and IT meetings • Manage complex client projects, including communication, timelines, deliverables, production, and adjustments • Take unstructured client requests, meeting notes, and internal tasks and fold them into comprehensive, accurate project plans • Become an expert on specific clients’ business models, data, reporting requirements, team structures, tech stacks, and business processes • Ensure all project deliverables are planned, thought through, completed on time, and plotted on the internal work schedule • Ensure all client questions are answered in a timely manner and with accurate information • Build business-specific automation, CRM architecture, and settings frameworks inside of HubSpot • Provide proactive client communication to increase clarity and client confidence • Collaborate with internal teams to expand and fully document the tasks needed to deliver projects • Lead meetings with clients to gather requirements, receive clarification, and update them on Project statuses • Train client teams on business-specific processes and tools inside of HubSpot • Write documentation for client sales, marketing, and customer success teams • Build business-specific automation, CRM architecture, and settings schemes inside of HubSpot • Maintain project and deliverable timelines, roadmaps, and sprint plans • Evaluate client requirements to lead internal architecture discussions and identify additional information we need from the client to prepare CRM rollout and change management plans • Convey the health of client relationships to other members of the Homebuilder Ops team and develop proactive recommendations for delighting clients • Produce client-facing slides and diagrams documenting the clients’ existing processes as well as proposed CRM architecture, processes, and adoption plans Skills • Extraordinary attention to detail, deadlines, and the client experience • Seeks feedback and enjoys collaborating with others • Has a minimum of 1 year working for a consultancy or marketing agency • Has a minimum of 1 year in a developer role • Has a minimum of 2 years as a HubSpot CRM administrator or ops role • Has successfully completed multiple HubSpot CRM implementations • Has demonstrable experience architecting HubSpot CRM data structures and automation solutions - including custom-coded workflows • Has extensive experience with data models, private app integration, and APIs • Ability to handle and prioritize multiple clients and fast-paced tasks at once • Experience analyzing and solving business-specific problems with tangible results using HubSpot • Stays updated on HubSpot features, changes, and growth strategies • Can internalize our company's program structure, deliverables, timelines, and client communication practices • Interest in learning HubSpot best practices and evangelizing them • Understanding of the HubSpot ecosystem, customer base, and Inbound mindset • Enjoys both autonomous work and team collaboration • Works quickly without sacrificing quality and accuracy • Strong written and verbal communication skills and able to communicate with executives effectively Benefits • 401(k) matching • Dental insurance • Health insurance • Vision insurance Company Overview • Homebuilder Ops is the leading HubSpot CRM and sales consulting partner for homebuilders. It was founded in 2023, and is headquartered in , with a workforce of 11-50 employees. Its website is . Apply tot his job
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