Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch service, maintaining a clean and visually appealing food mart, and ensuring that our customers have an enjoyable shopping experience.
- *About arenaflex**
arenaflex is a leading retail gas station chain with a strong presence in Elk Grove, CA. We're dedicated to providing our customers with a wide range of quality food and beverage options, as well as exceptional customer service. Our team is passionate about delivering a positive experience for every customer, every time.
- *Job Summary**
We're seeking an experienced Customer Service Representative to join our team at our Elk Grove location. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, maintaining a clean and visually appealing food mart, and ensuring that our customers have an enjoyable shopping experience. If you're a people person with excellent communication skills and a passion for delivering exceptional customer service, we'd love to hear from you!
- *Key Responsibilities**
- Welcome and make eye contact with all customers when they enter the store
- Represent arenaflex in a professional manner at all times, consistently maintaining a professional, courteous attitude when dealing with customers
- Perform the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction
- Offer current promotional items to all customers
- Offer credit card application and information to all customers
- Stock and maintain all displays and coolers to ensure they are visually appealing to customers
- Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness
- Ensure that all prices are displayed correctly for each product
- Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager
- Keep the food and beverage area clean, neat, and well stocked with all necessary items
- Accurately conduct all cash, debit, credit transactions on cash register (POS)
- Perform simple math calculations
- Make sure all money is dropped in the safe according to company policy and procedures
- Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser)
- Remove and dispose of trash and debris outside/inside
- Sweep and Mop floors
- Clean station restrooms
- Follows Shift Duties schedule for correlating shift
- Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol)
- Understands how the car wash operates and how to reset it if needed (Only applicable for locations with car wash)
- Performs all other duties assigned
- *Essential Qualifications**
- High school diploma or equivalent preferred
- Basic aptitude and understanding of POS preferred
- Some customer service experience is preferred
- Excellent communication and interpersonal skills are required
- Adaptability, multi-tasking, and sound decision-making abilities are required and essential to the success of this role
- Computer proficiency is also required
- *Preferred Qualifications**
- Previous experience in a retail or food service environment
- Knowledge of POS systems and cash handling procedures
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving skills and ability to think critically
- *Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving skills and ability to think critically
- Adaptability, multi-tasking, and sound decision-making abilities
- Computer proficiency
- Basic math skills and ability to perform simple calculations
- Ability to lift up to 50 lbs and stand for long periods of time
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have the opportunity to:
- Develop your customer service skills and learn how to provide exceptional customer experiences
- Learn about our products and services and how to effectively communicate with customers
- Participate in ongoing training and development programs to improve your skills and knowledge
- Take on additional responsibilities and advance to leadership roles within the company
- *Work Environment and Company Culture**
Our Elk Grove location is a fast-paced and dynamic environment that requires a high level of energy and enthusiasm. As a Customer Service Representative, you'll be working in a team environment with a diverse group of employees who are passionate about delivering exceptional customer service. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
- *Compensation, Perks, and Benefits**
- Competitive hourly rate
- Opportunities for advancement and career growth
- Ongoing training and development programs
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Discounts on arenaflex products and services
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
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