Job Description
Join our dynamic team at arenaflex as a Teleperformance Remote Healthcare Customer Service Representative! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. The compensation for this role is a competitive salary.
- *About arenaflex**
arenaflex is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
- *Benefits of working with arenaflex**
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- *arenaflex and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
- *Important Note**
At this time, arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
- *Responsibilities**
Your Responsibilities
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
- *Qualifications**
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
- *Work from Home Requirements**
- Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Teleperformance Remote Healthcare Customer Service Representative, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and engaging work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- *Work Environment and Company Culture Highlights**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:
- Collaboration and teamwork
- Innovation and creativity
- Customer-centricity and excellence
- Continuous learning and growth
- Respect and empathy for all employees
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a comprehensive benefits package that includes:
- Competitive wages
- Full benefits (Medical, Dental, Vision, 401k and more)
- Paid time off
- Employee wellness and engagement programs
- *Conclusion**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our dynamic team at arenaflex and take the first step towards a rewarding and challenging career as a Teleperformance Remote Healthcare Customer Service Representative.
Apply now and discover the arenaflex difference!
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