Job Description
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we have an exciting opportunity for you to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative.
- *About arenaflex**
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide an unparalleled shopping experience for pet parents, and we're committed to delivering exceptional customer service that exceeds expectations. With a culture that values diversity, inclusion, and employee growth, we're the perfect fit for individuals who are passionate about making a difference in the lives of pets and their owners.
- *What You'll Do**
As a Customer Service Representative at arenaflex, you'll have the opportunity to engage with customers from across the country, providing personalized support and solutions to their queries. Your key responsibilities will include:
- Communicating with customers via phone, email, or chat to resolve their concerns and provide exceptional customer experiences
- Researching and problem-solving to provide effective solutions to customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
- Operating with empathy, active listening, and a willingness to learn, applying these skills to customers and colleagues alike
- Engaging with colleagues and managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration
- Adapting to change with the business needs of the company, demonstrating flexibility and a willingness to learn and grow
- *What You'll Need**
To succeed in this role, you'll need:
- 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
- Strong written, verbal, and listening abilities, as demonstrated through a written assessment
- Ability to multitask, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
- Skill in computer usage for data entry and efficient internet browsing to assist customers
- Ability to adapt to change with the business needs of the company, demonstrating flexibility and a willingness to learn and grow
- Flexibility to shift schedule and work overtime as needed by the business unit
- Dedication to maintaining confidentiality and securing critical information
- High school graduate or equivalent experience
- Willingness and ability to pass a background check
- *Technical Requirements**
To ensure a seamless customer experience, you'll need:
- A work area large enough to accommodate computer monitors and free from distractions, including background noise
- A work area acceptable for webcam use
- A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps
- A cell phone or tablet that can be used for two-factor authentication through Okta Verify
- *Why arenaflex Customer Service?**
At arenaflex, we're committed to empowering our Customer Service Representatives to become their best selves. Here's what you can expect:
- **YOU BELONG**: arenaflex is a place where you can be your authentic self, bringing your unique perspective and experiences to deliver exceptional customer experiences.
- **YOU CAN GROW**: Our culture is designed for individuals who enjoy delivering results and becoming their best – no matter their role or location.
- **YOU CAN MAKE A DIFFERENCE**: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
- **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
- **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, and more – plus the opportunity to work with a talented and passionate team of colleagues who are making an impact every day.
- *Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.
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