Job Description
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Role Description
The ideal candidate will have 3 to 5 years of experience implementing enterprise application software with external clients. This role is responsible for analyzing customer’s as-is operations, identifying opportunities to improve processes, develop improved processes and implement TMS software. Additional responsibilities include customer training, problem identification, issue mediation and delivering a course of action while implementing software to our clients.
The Ideal candidate will have technical database skills primarily focused on Operations, Customer Service, Accounting and Financial related areas of the product. This role will be groomed for wellness reviews and business process assessments. The candidate will learn the software at a level to augment the quality of solutions provided to our customers.
- Primary Responsibilities
- Define and document customer requirements:
- Overall business process and workflow
- Reporting needs
- Data structure and definition
- Identify opportunities to improve business processes
- Configure and implement software:
- Setup of software modules
- Internal modeling of customer processes
- Provide customer training
- Consulting on data conversion
- Consulting on go-live cutover
- Assistance with resolving customer issues related to software implementation
- Assistance delivering technical solutions to customer issues when applicable
- Administrative Duties include:
- Accurate entry of time for billable and non-billable on a daily basis
- Participation/Compliance in Trimble People Experience activities
- Engagement surveys:
- Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders
- Responsiveness to customer and internal inquiries in a timely manner
- Review respond to email/requests on daily basis
- Communicate realistic response/delivery dates to customer and internal stakeholders
- Communicate changes to delivery dates in a timely manner
- Qualifications
- At least 3-5 years of experience implementing and/or supporting software with external clients
- BA/BS or equivalent work experience
- Knowledge of Microsoft Office and Google for Work applications
- Ability to work independently
- Strong ability to translate business issues into systems and operational solutions
- Time management skills to handle multiple task assignments and prioritize work appropriately
- Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
- Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
- Strong follow-through, with a willingness to own and manage projects from end to end
- Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers
- Other duties as assigned
- Travel Requirements
- 60 - 80%
- Ability to travel overnight 4 to 5 days per week
- Preferred Skills
- Knowledge of Enterprise wide software in a transportation industry
- Experience with TruckMate systems
- Operations or Administration experience in the transportation industry
- Project Management experience
- Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
- If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
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