Job Description
Are you a motivated and ambitious individual looking to kick-start your IT career in a dynamic and innovative company? Do you have a passion for technology and a desire to learn and grow with a leading provider of cloud technology and cyber security solutions? Look no further! Expedient is seeking an experienced Entry-Level IT Support Associate to join our Operations Support Center (OSC) team in our Pittsburgh, PA data center. This is an exceptional opportunity to gain valuable technical on-the-job training and experience, and to accelerate your career in the rapidly evolving field of cloud technology and cyber security. • * About Expedient Expedient is a leading provider of cloud technology and cyber security solutions, offering a comprehensive range of services including multi-cloud platforms, hosting, and data center infrastructure as a service (IaaS). Our mission is to empower our clients to achieve their business goals by providing innovative, secure, and scalable solutions that meet their evolving needs. We are committed to ongoing education and continuous innovation, and our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs. • * Job Summary As an Entry-Level IT Support Associate, you will join our Operations Support Center (OSC) team and receive fully paid training, including industry certifications, to develop your skills and knowledge in a variety of technical platforms, including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. You will work closely with our experienced team to handle client tickets and questions, perform daily shift walks, routine audits, remote hands requests, and other tasks, while escalating more complex tickets as needed. You will also be responsible for following strict security protocols to allow client access requests inside the data center, and for using the ticketing system to log all requests and activities. • * Responsibilities • Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed. • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria. • Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility. • Use the ticketing system to log all requests and activities, including documentation of special requests and customizations considered important for future support. • Perform other tasks as assigned by the team lead or manager. • * Recommended Qualifications • Previous customer-service work experience. • Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience. • Excellent written and verbal communication skills. • Strong analytical and independent problem-solving skills. • Ability to prioritize and multitask in a fast-paced, time-sensitive environment. • Must pass pre-employment screens. • * Physical Tasks/Demands • Sitting - stationary/seated position during the workday in order to check in visitors. • Walking - must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center. • Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware. • Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required. • * Schedule and Shift Premium • The overnight shift operates from 7pm to 7am, Thursday through Saturday, alternating Wednesdays. • This position includes an additional bonus, paid out upon completion of the initial training. • Lunch breaks are fully paid for all 12-hour shifts. • Overnight shift qualifies for shift premium pay. • * Professional Development & Training • Expedient places high value on professional development and education. • We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. • Certain certifications that are higher in difficulty to obtain have attached bonuses for completion. • * Rate of Pay • The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. • This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is
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