Job Description
Classification: Contract
Contract Length: 12 months
Position Summary:
As a MEDITECH Command Center Analyst, you will assist in the implementation and support of MEDITECH Expanse applications.This position is responsible for ensuring that existing and new clinical/technical product and clinical/technical standard solutions technically and strategically align with HCA's Expanse strategy and that product, content, and workflow issues are addressed in a collaborative and timely manner.
This position will require travel to Nashville, TN as well as remote work from home. Travel expected 25-50% depending on business needs.
- Responsibilities:
- Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH Expanse application and standards.
- Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.
- Utilize Service Central for ticket management to include end user contact, triaging, escalation, and resolution.
- Act as point contact for product while on shift during go-lives to resolve issues.
- Collaborate with product analysts from other product teams to assist in the resolution of issues for facility end users.
- Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
- Collaborate with business owners and the facilities to define requirements and solutions
- Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
- Builds positive relationships with business operations, ITG leadership, and vendors
- Provide routine support and maintenance for current production applications as assigned
- Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
- Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
- Address and provide operational support as needed and On-call responsibilities Requirements:
- Expected 5+ years of related experience
- Expert with MEDITECH Expanse, several modules
- Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
- Able to establish and meet delivery dates
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
- Strong problem and issue resolution experience and create quality deliverables
- Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
- Ability to work independently as well as with a team on complex projects.
- Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
- Excellent verbal and written communication skills
- Includes a schedule that has shifts occurring after normal business hours (evenings, nights, weekends and company holidays) and on-call support as required. Shifts are scheduled to cover a 24 hour/7 day a week support model.
- Staff must remain flexible and available to help with any/all disaster or emergency situations.
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