Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role: CrowdStrike's HR Information Technology team is seeking a detail-oriented, customer-focused professional to deliver exceptional support for our Workday HCM, Recruiting, and related modules. In this role, you'll be a key player in resolving Workday cases, supporting day-to-day operations, and driving continuous improvement of our support processes. This is an excellent opportunity to deepen your Workday expertise while solving diverse system challenges in a fast-paced, collaborative environment.Shift timings: 2PM -11PM ISTWhat You'll Do:Deliver exceptional customer support by responding to and resolving Workday Production Support cases from HR, Talent Acquisition, and Finance teams while meeting SLA and case resolution targetsPerform light configurations and enhancements including notifications, alerts, validations, help text, document updates, and modifications of existing business processes, all while maintaining excellent attention to detailExecute routine system tasks following established SOPs, such as security assignments, creating new locations and cost centers, and processing bulk transactions via EIBsTest and validate solutions by conducting thorough testing of your configurations, coordinating user acceptance testing with requestors, and obtaining sign-off before deploying changes to ProductionMonitor system health by reviewing integration errors according to defined procedures and escalating technical issues to the appropriate team members when neededDrive process improvements by identifying opportunities to optimize support workflows, updating documentation and SOPs, and contributing to the team's operational excellenceCollaborate cross-functionally with internal customers to understand requirements and deliver effective solutionsContinuously develop your expertise through Workday Community participation, training, and staying current on system updates and best practicesWhat You'll Need:3+ years of hands-on Workday HCM experience in a system support or analyst role, with functional knowledge and light configuration experience1+ year of hands-on Workday Recruiting experience, with the ability to support recruiting workflows and troubleshoot common issuesProven customer service excellence with strong written and verbal communication skills, and a track record of delivering responsive, professional supportTechnical proficiency including experience with EIB data loads, Excel for data analysis and manipulation, and ticketing systemsStrong organizational skills with the ability to manage competing priorities, maintain ticket queues, and meet high service expectations in a fast-paced environmentExperience writing and maintaining SOPs, process guides, and system documentation to support operational excellenceExperience working in a global environment, collaborating effectively across time zones and with multiple stakeholder groupsBachelor's degree or equivalent experience in HR, Information Technology, Business Administration, or a related fieldNice to Have:Experience with Workday Absence and/or Time Tracking modules in a system support or operations capacityHR or Talent Acquisition subject matter knowledgeFamiliarity with Workday integrations monitoring and troubleshooting#LI-DP1#LI-RemoteBenefits of Working at CrowdStrike: Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
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