Job Description
Position : Business Systems Analyst (Salesforce Admin Certification is Required)
Location : San Diego, CA
Duration : 9 Month
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Information Technology
Level of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p
- 3 must haves on the resumes:
- Communication/Listening, SAP business analysis experience, Attention to Detail.
- Willing to learn and ok with changing priorities (flexible).
- Job Description:
- Our Business Systems Analysts are responsible for supporting day to day business operations and Global Customer Services enterprise systems.
- This role focuses on learning how associates and customers interact with client systems to sell, install, and provide ongoing support.
- Core technologies include Salesforce and SAP ECC/CRM. Excellent listening and communication skills will be essential for success in this role.
- In working with stakeholders and team members you will be part of a team helping to solve interesting and complex problems with innovative technology solutions.
- This is a great role to receive mentorship and training from a wide variety of experts as you grow into your career as a systems analyst and project manager.
- Day to day
- This position is responsible for working closely with project managers and product owners to successfully execute on Salesforce/SAP projects while supporting client user environments.
- You will provide initial triage on new support cases and help identify business requirements for our Salesforce/SAP environments.
- Submitting break/fix tickets and system enhancement requests is a primary responsibility in this role.
- You will be a part of our agile delivery team releasing monthly enhancements to associates and customers.
- Helping users navigate systems and answer questions Ability to critically think, be a team player, and show up ready to jump in wherever needed are must haves.
- Must have experience:
- Excellent analytical & communications skills
- Strong interpersonal skills and able to collaborate and work effectively with a variety of individuals
- Ability to prioritize and manage multiple projects and tasks. Well organized and proactive
- Proficient with MS Windows applications, i.e. Word, Excel, Powerpoint, Visio, etc.
- Bachelor's Degree in Information Technology, Business Systems or a related technical discipline is highly desirable (Bachelor's degree can substitute for 3 years related experience)
- Experience working in complex enterprise software environment
- Experience working with diverse teams to gather system requirements
- Nice to have experience:
- Agile methodology environments
- Working SAP and Salesforce systems
- Agile-Scrum and/or Project Management certifications
- Working in global healthcare or similar fields
- Salesforce admin certification
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