Job Description
Note: The job is a remote job and is open to candidates in USA. Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. They are seeking a Customer Success Manager who will build and nurture strong relationships with clients, manage onboarding, and represent the voice of the customer to influence product development.
Responsibilities
- Build and nurture strong relationships with our clients to understand their needs and ensure their success
- Empower customers to connect their goals and challenges
- Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology
- Build, own, and execute client success and engagement plans
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Be the main point of contact for your clients
- Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
- Maintain a high level of product proficiency to guide clients on the best uses of our product
- Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them
Skills
- Native proficiency in Spanish required
- Proficient in English - Superb written and verbal communication skills
- At least one year of experience in B2B SaaS as a Customer Success Manager
- Experience working with international clients
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Willingness to work US hours a few times a week
- Proficient at building online onboarding & ongoing process
- Ability to take initiative and adapt
- Positive attitude, empathy, and high energy
Company Overview
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