Job Description
The Society of Actuaries is seeking a Digital Professional Development Specialist to support and manage key aspects of their Learning Management System (LMS) and virtual learning programs. This role involves ensuring effective LMS adoption, delivering high-quality virtual events, and collaborating with various stakeholders to enhance user experience and program quality.
Responsibilities
- Support and own designated functional aspects of LMS implementation, testing, and ongoing management in partnership with other departments and vendors
- Support and lead content upload, organization, and ongoing maintenance within the LMS
- Proactively identify and maximize the use of LMS features and functionality to improve learning delivery, efficiency, and user experience
- Develop, configure, and maintain in-platform learning assets, templates, and content using LMS-native tools
- Collaborate with E-learning and Content & Business Partnerships teams to ensure accurate course setup, consistency, and a high-quality user experience
- Perform quality checks on content, workflows, and learner-facing functionality, promptly identifying and addressing issues
- Develop, maintain, and continuously improve user guides, FAQs, and training materials to support LMS adoption and effective use
- Run and interpret standard LMS reports related to user enrollment, participation, and program completion. Develop custom reports in collaboration with IT and vendors where required
- Own the accuracy, integrity, and effective use of LMS-related data in Salesforce, including validation of data flows, reconciliation with LMS reporting, and development of reports to support program performance, enrollment tracking, and decision-making
- Provide clear data summaries, detailed reports, and insights to internal teams to support decision-making, improvements, and stakeholder management
- Coordinate and escalate technical issues to IT or vendors as needed, owning follow-through and resolution
- Review LMS analytics, user feedback, and reporting to identify trends and inform ongoing program and platform improvements
- Serve as the primary point of contact for LMS-related questions for internal stakeholders
- Support the execution and quality of virtual events and programs
- Support and own the functional implementation and ongoing use of virtual event tools, including but not limited to event mobile app, event platform(s), virtual production, recording vendors, and related data integrations, including Salesforce where applicable
- Create and manage event project plans, including defined deliverables, milestones, and deadlines
- Serve as the primary technical owner for virtual events, providing guidance and real-time support to presenters, moderators, and attendees before and during events
- Establish and manage event testing, rehearsal, and quality control procedures, including checklists and readiness standards
- Produce comprehensive virtual event reports, including attendance, polling, Q&A data, and other data sources
- Research and evaluate new tools, features, and practices to enhance digital learning and virtual event experience
- Learn and apply SOA-approved technology tools to support event delivery and operational efficiency
- Some overnight travel required
- Other responsibilities as assigned are to support strategic functions and SOA initiatives
Skills
- Bachelor's Degree in Communications, Education, Business Administration, Project Management, or other related areas
- One to three years of experience in planning and delivering virtual programs and events and project management
- At least one year of hands-on experience working in an LMS
- Experience supporting users in a learning, education, or training environment
- Proficiency in Microsoft Office Suite and Zoom
- Experience supporting continuing education, certification, or professional learning programs
- Experience working with systems and data (especially LMS, event, or learning data in CRM or reporting tools like Salesforce) without being in a technical or IT role
- Experience using virtual events platforms (e.g. InEvent)
- Experience using video hosting platforms (e.g. Vimeo, YouTube)
- Experience with video or image editing
- Association experience
Benefits
- Competitive Compensation
- Generous Paid Time Off
- Professional Development
- Health and Wellness
- Disability Coverage
- Retirement Planning
- Maternal/Paternal Leave
- Flexible Work Environment
- Diversity and Inclusion
Company Overview
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