Job Description
Radancy is a leader in talent technology, seeking a Content Specialist to enhance customer support by managing and improving Help Center and internal documentation. This role involves collaborating with various teams to create clear and actionable content, ensuring consistency, and monitoring content effectiveness.
Responsibilities
- Own and manage all content within the Radancy Support Center — drafting, editing, publishing, and archiving articles and video content as needed
- Work with subject matter experts across Delivery, Product and Support to capture knowledge and translate it into clear, actionable resources
- Maintain internal documentation that supports team onboarding, training, and resolution workflows
- Ensure consistency in tone, format, and structure across content to deliver a seamless customer experience
- Monitor content effectiveness through feedback, usage data, and case deflection trends — identifying gaps and updating materials proactively
- Partner with Support Ops to maintain templates, tagging, and organizational structure for easy content navigation
- Support new product and feature rollouts by creating help content and ensuring internal teams are equipped with accurate guidance
- Act as the point person for content audits, seasonal cleanups, and ongoing knowledge base optimization
Skills
- Bachelor's degree or equivalent experience in Communications, Technical Writing, Support, or a related field
- 1+ years of experience creating or managing support content, documentation, or enablement resources
- Strong writing and editing skills — able to simplify technical topics into content that is easy to understand
- Experience working with Zendesk Guide or similar help center platforms
- Detail-oriented with excellent organizational and project management skills
- Comfortable collaborating with multiple teams and managing feedback from various stakeholders
- A passion for clarity, usability, and helping others succeed through great content
Benefits
- Comprehensive medical coverage, with dental, vision and life insurance
- Competitive 401(k) plan with employer matching
- Unlimited flexible time off (FTO)
- World-class training that keeps you at the forefront of innovation
Company Overview
Company H1B Sponsorship
Apply To This Job