Job Description
Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is dedicated to helping people reduce risk and navigate unexpected events. They are seeking a Support Specialist II to provide phone support and perform clerical duties according to standard procedures, ensuring effective communication with customers and internal departments.
Responsibilities
- Types and transcribes assignments such as business correspondence, forms and reports
- Will have direct contact with customers, may compile information for reports, and processing forms and documents
- Transferring and escalating potential calls to the appropriate department if needed
Skills
- Completion of a high school education
- A minimum of 1 year general office or related Company experience. Or equivalent combination of education and/or experience
- Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries
- Proficient typing skills
- General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records
- Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company Overview
Company H1B Sponsorship
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