Job Description
Refer.IO is a rapidly growing wellness franchise with over 28 locations, seeking a part-time Operations & Partner Support Manager to help keep their franchise network running smoothly. The role involves managing schedules, sending updates, hosting calls, and assisting both current and potential franchise owners.
Responsibilities
- Be the friendly first point of contact for our franchise owners when they need help or have questions
- Make sure our weekly newsletters and important updates get sent out to the owners on time, every time
- Help us schedule and co-host our weekly group Zoom calls where owners share ideas and get advice
- Guide brand new franchise owners through their first 90 days using our step-by-step checklist
- Help us reply to people who are interested in buying a franchise and answer their basic questions
Skills
- You're Incredibly Organized: You love a good checklist, a clean inbox, and making sure nothing falls through the cracks
- You're a Problem Solver: When someone has a question, you don't just say 'I don't know'-you go find the answer
- You're Good with Computers: You don't need to be a tech genius, but you're comfortable learning new software (and we'll even teach you some cool new AI tools to make your job easier!)
Company Overview
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