Customer Service Rep

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly and efficiently. The Customer Service Representative will assist customers at the Bronx Land Records office with document submissions, processing requests, and maintaining records.

Responsibilities

Assisting customers in the public area with the preparation of the required cover pages for document submissions
Intake, scan and return documents presented to the City Register offices for recording by mail or in person
Process certified document requests
Pulling microfilm/ microfiche and Land Records books upon request
Refiling and keeping Land Records books in the library area in order
Cashiering and opening mail
Researching property ownership
Working on Special projects in the division as needed

Skills

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Excellent written and verbal communication skills
Detail oriented and ability to multi-task
Working knowledge of computer programs
Strong interpersonal and teamwork skills

Benefits

Public Service Loan Forgiveness

Company Overview

The Department of Finance offers you the opportunity to have a career that impacts millions of New Yorkers every day! There are approximately 1,800 professional, administrative and clerical members of our team who collect approximately $36 billion in revenue for the City, and value more than one million properties worth a total market value of more than $1 trillion. It was founded in 1938, and is headquartered in New York, NY, US, with a workforce of 1001-5000 employees. Its website is http://www.nyc.gov/html/dof/html/home/home.shtml.

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