Desktop Support Technician

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Salas O'Brien is an employee-owned engineering and professional services firm focused on achieving impact for clients and the world. The Desktop Support Technician provides onsite and remote employee technical support, maintaining desktops, printers, and mobile devices, while responding to network user needs and troubleshooting issues.

Responsibilities

Maintains desktops, printers, and mobile devices for engineers, administrative staff, and the leadership team
Responds to the needs of various questions of network users concerning hardware, access to resources, and the operation of various software programs
Establishes and maintains network users, user environment, directories, and security
Manages operating systems and data backups for the local office
Troubleshoots entry-level network problems, escalating to the Network Engineer and Network Manager as needed
Maintains and operates office audio including visual equipment necessary for critical business communications
Coordinates software and hardware upgrades under the direction of the Network Manager and Network Engineer
Communicates with office partners to develop office technology needs to be escalated to the Network Manager and the Director of Information Technology
Trains users on new and modified equipment
Responds to occasional off-hours or weekend network emergencies
Travels to other M/E Engineering offices to attend meetings and to cover time off for team members occasionally
Works with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives

Skills

Associate's degree and/or bachelor's degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
Computer Information Technology entry level certification(s) such as CompTIA A+ or Network + preferred
Interpersonal communication skills
Ability to provide clear instructions to others
Organizational and project management skills
Ability and willingness to live the M/E Engineering values of Stewardship, Approachability, Design Excellence, Professionalism, and Integrity

Company Overview

Salas O'Brien is a national leading Facilities Planning, Commissioning, Construction Management and Mechanical, Electrical. It was founded in 1975, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.salasobrien.com/about/.

Company H1B Sponsorship

Salas O'Brien has a track record of offering H1B sponsorships, with 15 in 2025, 3 in 2024, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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