Service Team Specialist (9a-6p MT)

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Orion is a company committed to delivering exceptional service and innovative solutions in the financial services industry. They are seeking a Service Team Specialist to provide high-quality customer service and support to clients and investment representatives, ensuring all work is processed accurately and efficiently.

Responsibilities

Provide high-quality customer service on the phones up to 75% of the day
Deliver customer support through the chat queue up to 25% of the day
Process all daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions
Ensure all work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics
Meet or exceed all daily and monthly business measurements
Provide feedback to the team for continued improvements
Provide status updates to management as required
Maintain process measurements and reporting within service levels
Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams
Execute testing as required for business projects
Cross train as required to support all team activities and backup team members as needed
Assist with team planning as required
Ensure execution of all industry and company specific compliance matters within the team

Skills

Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE; Lehi, UT or Berwyn, PA
Has experience working in insurance, banking, or financial services industry
Has minimum of 1 year of customer service experience
Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
Preferably has a degree in Business or Finance or equivalent experience in finance field

Benefits

Health, dental, vision, and disability coverage on day one
401(k) plan with employer match
Paid parental leave
Pet benefits including pawternity leave and pet insurance
Student loan repayment

Company Overview

Orion is a wealthtech powerhouse delivering an integrated suite of fully connected, disruptive technology and investment solutions on an open architecture platform. It was founded in 1999, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is https://orionadvisortech.com/.

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