Collections Support Specialist (Hybrid)

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Collections Support Specialist I to facilitate the team's ability to protect and collect on portfolios, ensuring tasks are completed accurately and efficiently across various departments.

Responsibilities

Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards
Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce
Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting
Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information
Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule
Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency

Skills

1–3 years of administrative experience and Salesforce experience
Strong organizational skills with the ability to prioritize and work independently
Ability to quickly learn systems, processes, and procedures
High attention to detail and accuracy in all work
Proficiency in Excel, Google Sheets, Google Docs, and similar tools
Strong communication skills with the ability to collaborate with and present to leadership
A proactive mindset with a focus on improving processes and driving efficiencies

Benefits

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

Company Overview

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.

Apply To This Job