Deployment Project Manager

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Arctic Wolf is a cybersecurity company that focuses on delivering innovative solutions to protect organizations worldwide. They are seeking a Deployment Project Manager to work closely with customers and partners, ensuring the successful implementation of Arctic Wolf services while driving process improvements and enhancing customer experience.

Responsibilities

Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables
Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service
Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments
Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
Facilitate and/or conduct meetings with clients to ensure project milestones are being hit
Ensure quality standards and metrics are being consistently applied in the implementation of projects
Weekly status updates for implementation Projects in progress
Perform other projects and responsibilities, as assigned

Skills

Associates degree, or combination of education and relevant experience
1 to 3 years of Project Management experience
At least 6 months of Project Management experience, in Project Manager 1 Role
Ability to contribute to process improvements and to manage projects in a technology-based service organization desired
Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools
Fanatical devotion to customer service, business quality, and data security
The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
Excellent organizational skills and written/oral communication skills
Must have the ability to be flexible and work in a rapidly changing environment
Previous customer facing experience
Some travel may be required
PMI or CAPM Certification

Benefits

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave

Company Overview

Arctic Wolf is a cyber security company that provides cloud-native security operations technology to reduce cyber risks. It was founded in 2012, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is https://arcticwolf.com/.

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