Job Description
Note: The job is a remote job and is open to candidates in USA. Nagarro is a Digital Product Engineering company that builds products, services, and experiences across all devices and digital mediums. They are seeking a Salesforce Architect for Public Sector Solutions, responsible for designing and delivering scalable Salesforce solutions for government organizations while ensuring compliance and security.
- Responsibilities
- Design end-to-end Salesforce architecture leveraging Salesforce Public Sector Solutions, Service Cloud, Experience Cloud, OmniStudio, and Flow
- Define scalable and secure application, data, and integration architectures aligned with public sector compliance standards
- Create reference architectures, solution blueprints, and technical design documents
- Ensure alignment with enterprise IT standards, digital transformation strategies, and cloud governance frameworks
- Architect solutions for: Case & Complaint Management, Licensing, Permits, and Inspections (LPI), Grants Management, Benefits & Eligibility Management, Citizen Services & Digital Portals
- Translate legislative, regulatory, and policy requirements into Salesforce capabilities
- Ensure accessibility (WCAG), data privacy, and audit-readiness across solutions
- Define Salesforce best practices, design patterns, and coding standards
- Lead configuration and customization using: OmniStudio (FlexCards, Integration Procedures, DataRaptors), Flows (Screen, Auto-launched, Scheduled), Apex, LWC, and SOQL where required
- Oversee Experience Cloud portals for citizens, partners, and internal users
- Drive platform optimization, performance tuning, and technical debt reduction
- Design security models including role hierarchy, sharing rules, permission sets, and data classification
- Ensure compliance with: FedRAMP (where applicable), SOC 2, GDPR / CCPA, State and Federal data protection regulations
- Implement audit logging, encryption, identity management, and secure authentication (SSO, MFA)
- Architect integrations with external systems such as: ERP and Financial Systems, Identity & Access Management systems, Legacy government platforms, Document Management and Payment Gateways
- Define API strategies (REST/SOAP, Platform Events, MuleSoft)
- Lead data migration, data quality, and master data management strategies
- Act as technical advisor to program managers, product owners, and government stakeholders
- Support estimation, solution planning, and risk mitigation
- Review and approve technical designs and code developed by implementation teams
- Provide architectural guidance across multiple projects and programs
- Mentor Salesforce developers and technical leads
- Conduct architecture reviews and design workshops
- Contribute to reusable assets, accelerators, and best practice repositories
- Skills
- Salesforce Public Sector Solutions (mandatory)
- Service Cloud
- Experience Cloud
- OmniStudio (Vlocity)
- Apex
- LWC
- SOQL
- Flow & declarative automation
- Salesforce security model
- 5+ years working with Government / Public Sector clients
- Strong understanding of public sector processes, compliance, and governance
- Experience delivering citizen-facing and case-centric solutions
- REST/SOAP APIs
- Platform Events
- Middleware (MuleSoft preferred)
- Data modeling and large-scale data migrations
- Cloud architecture and enterprise integration patterns
- Strong stakeholder management and communication skills
- Ability to explain complex technical concepts to non-technical government audiences
- Strategic thinking with attention to compliance and risk
- Leadership mindset with hands-on delivery capability
- Salesforce Certified Technical Architect (CTA)
- Salesforce Public Sector Solutions Accredited Professional
- Salesforce Integration Architecture Designer
- Salesforce Data Architecture & Management Designer
- Salesforce Platform Developer II
- Experience with FedRAMP-authorized environments
- Exposure to Grants Management or Health & Human Services implementations
- Experience with Accessibility (WCAG 2.1) compliance
- Knowledge of Agile / SAFe delivery models
- Benefits
- Standard Nagarro benefits
- Company Overview
- Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. It was founded in 1996, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website is http://www.nagarro.com.
- Company H1B Sponsorship
- Nagarro has a track record of offering H1B sponsorships, with 189 in 2025, 261 in 2024, 280 in 2023, 240 in 2022, 153 in 2021, 240 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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