Job Description
- Job Description:
- Offers crisis-counseling services via chat and text
- Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
- Serves as a mandated reporter in cases of suspected abuse or neglect
- Is familiar with resources and providing information and referrals to visitors as appropriate
- Maintains accurate and detailed chat/text reports
- Documentation must be completed in real time
- Responds to concurrent interactions in alignment with 988 Lifeline standards
- Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program
- Assists in the training process of new counselors
- Participates in community outreach events such as resources tables and presentation about suicide prevention as needed
- Attends routinely scheduled meetings for the Suicide Prevention Center.
- Requirements:
- Minimum of six months of relevant behavioral health experience
- One year of experience in crisis intervention or suicide prevention strongly preferred
- Possess a high school diploma or equivalent
- Be 18 years of age or older
- Possess strong interpersonal skills including the ability to empathetically engage with any individual regardless of background
- Exceptional at multi-tasking and time management
- Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
- Have high speed internet with an active Ethernet connection and a quiet/confidential workspace
- Have open availability and flexibility to work within the program’s operating hours including weekends and holidays
- Complete yearly required continuing education trainings
- Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage
- Goal-oriented team player with strong experience working in large and complex systems
- A commitment to team objectives and Didi Hirsch philosophies
- Successfully pass our pre-employment screening including a background check and live scan fingerprinting.
- Benefits:
- Loan repayment programs
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