Job Description
About the position The main purpose of this job is to play a critical role in working with business process owners to understand and document processes, as well as identify and design automation solutions. Responsibilities • Work with developers, IT and lines of business to conduct testing of solutions for effective automation development deployment • Work with primary business units to support and develop OpenText / Optical Character Recognition (OCR) solutions • Think creatively to identify opportunities for automation and provide recommendations that include support, value and complexity • Document business requirements and input on technical requirements for desired OCR solutions • Obtain required test data; perform functional and performance testing • Coordinate with IT operations for test scripts, QA, and deployment • Develop and perform rigorous User Acceptance Testing in conjunction with process owners • Perform monthly Patch Testing and Disaster Recovery testing off-site • Perform other duties as assigned Requirements • Ability to liaise between developers and process owners to identify and design automations • Strong communication skills with the ability to liaise between developers and process owners to identify and design automations • Intermediate project management skills • Ability to lead meetings and build relationships across the business, functions and IT stakeholders • Strong problem-solving and logic-based reasoning skills • Ability to produce clear and concise documentation • Ability to work in an Agile environment • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities • Inquisitive, agile and strong team player • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values • Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook • Bachelor's degree in Information Technology, Business, Math, Engineering, related field or equivalent combination of education and experience required • 4+ years experience in process evaluation, deconstruction and improvement, and experience in IT solutioning, test planning, test execution, and remediation required Nice-to-haves • Interest or experience in automation technology, including OCR, Robotic Process Automation (RPA) technology preferred Benefits • employer sponsored health, dental, and vision insurance • 401(k) • life insurance • paid vacation • paid personal time • career development • education assistance • voluntary supplemental benefits