Job Description
Position Overview:
The Patient and Family Relations Team Clinical Coordinator is a full-time position with both in-person and work-from home capabilities. Our home office is located in Framingham, MA and offers PTO, sick leave, and full medical and dental benefits.
Position Responsibilities:
Collect, record and review patient demographics/medical information
Serves as primary point of contact for patient-related inquiries
Review medico-legal forms
Follow HIPAA regulations to protect patients confidentiality
Communicates daily scheduling changes, charting, and documentation needs appropriately
Manage phlebotomy requests and coordinate with suppliers
Manage product kit coordination to and from patients
Discuss financial information with patients and possibility of participation in financial-assistance-program
Provide support by establishing payment arrangements for uninsured
Work alongside clinical coordination team facilitating genetic testing orders
Performs other related tasks and duties as assigned
Position Requirements:
Fluent in Spanish/Mandarin/Arabic Advantage
College degree Life Sciences preferred
Strong Communication skills
Strong base knowledge of genetics
Excellent computer skills
Proficient in Microsoft applications
Excellent written and verbal communication skills
Strong organizational, time management, and prioritization, and multitasking skills
Outstanding customer service
Attention to detail and problem-solving skills
Ability to manage and maintain relationships with patients
Ability to work independently and as part of a team
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